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Commercial Bank of Ozark Online
Bill Pay Manager Upgrade Frequently Asked Questions
When will my Bill Pay account be upgraded?
8a.m. Monday, September 19th the current Bill Pay system will become unavailable while your data is upgraded to the new COMMERCIAL BANK OF OZARK Online Bill Pay Manager. By 4 PM on Tuesday, September 20th, when you log in to Internet Banking and select the “Bill Pay” tab, once you read and agree to the Terms and Conditions of the upgraded service, you will proceed into the upgraded system.
During the upgrade process the Bill Pay system will be unavailable, however payments you have scheduled previously will be paid as you directed.
What if a payment is processing when my account is upgraded?
Payments that are in process on or before the upgrade date will process normally and will be delivered on the original date you selected. Payment history will not be available until three days after the upgrade. To avoid duplicate payments do not reschedule payments that have not appeared until after the payment history has been loaded.
Will my scheduled and pending payments be processed?
If you have already set up payments, either using a recurring model or single payments that are pending, they will be made according to the payment instructions. You will not see them in pending payments until 5 business days following the upgrade.
Will I be able to see my bill payment history?
Although you will not have access to the Bill Pay history once the upgrade completes, within three days following the upgrade you will able to access six months of your payment history. For security, eBills will not convert and will need to be set up again in the upgraded system.
What should I do NOW to prepare for the upgrade?
- Review existing e-Bills DELIVERED THROUGH BILL PAY for upcoming payment amounts and PRINT THE MOST RECENT COPY OF EACH eBILL FOR YOUR REFERENCE. PRINT HISTORICIAL e-Bills if you wish to retain copies of them. Historical e-Bills will
NOT be loaded into the new Bill-Pay.
- BEGIN TO “UNENROLL” eBILLS IN PREPARATION FOR THE CONVERSION by selecting the biller in “Manage My Bills”. This is only referring to electronic copies of bills viewed through Bill Pay, and will expedite the process for re-enrolling your e-Bills in COMMERCIAL BANK OF OZARK’s Online Bill Pay Manger and/or for receiving paper bills in the interim.
PLEASE DO NOT DELETE any active payees that you wish to have access to in the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager.
- Schedule any payments now that you might need to have paid using a pay date of September 19th or September 20th.
- PRINT THE ENTIRE “PAYMENT CENTER SCREEN” so that you have a list record of all of your payees and make note of what “REMINDERS” you have set up. Reminders will
NOT be loaded in the new Bill Pay.
- To ensure the accuracy of all information that will be transmitted from the current Bill Pay system, OBTAIN A CURRENT COPY OF EACH OF YOUR BILLS, AND VERIFY & UPDATE EACH PAYEE AS NEEDED IN THE CURRENT BILLPAY SYSTEM.
- PRINT EACH OF YOUR INDIVIDUAL PAYEES’ PAYMENT DETAILS, INCLUDING:
- Payee Names and Nicknames
- Payment address
- Phone numbers
- Your Account number with the Payee
- Pending payment amounts and due dates
Retain this information for post-upgrade verification once you have determined that everything is up to date.
How do I verify payee information in the upgraded system?
We ask that you print a list of your current payees, including amounts and dates due, so you can double check them in the upgraded system. Once the upgraded system is live, simply review the list of payees on the “Make Payments” page. To view additional information for each payee, click on the arrow next to the payee name to display the Payee Information menu, and select the “View/Change payee details” link. Please note some addresses may appear as “on file”, which means that the address is automatically maintained and updated for you by the Bill Pay system.
How do I make a payment in the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager?
To make a payment in the upgraded system:
- Locate the payee you wish to pay
- Enter the dollar amount you would like to pay
- Indicate the payment due date
- Click on the “Pay” button to make the payment. A confirmation message will appear for your reference
- The payment will then be viewable in the “pending payments” column on the right hand side of the screen
Will my login be different?
No. You will access the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager in the same manner as before, by logging into your Internet Banking profile using your secure user name and password, and then choosing the “Bill Payment” tab on the toolbar.
Will all payee information and history load into the upgraded system?
All payees, pending payments and scheduled recurring payments will load into the upgraded system. A full 6 months of your payment history will be loaded to the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager by the end of September. You will need to reset and update any reminders, as well as re-enroll and set up eBills once the upgraded system goes live.
What is an eBill?
An eBill is an electronic version of your paper bill that you receive directly within Bill Pay. An eBill allows you to conveniently view and pay a bill in one place, COMMERCIAL BANK OF OZARK Online Bill Pay Manager.
How do I know when my Ebills are delivered?
Once you set up an eBill, you automatically will receive an email notification when your eBill arrives. There are also notifications on the “Make Payments” page within the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manger to alert you of any eBills that need your attention.
Will my eBills automatically convert to the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager system?
No. For your security, eBills will not convert and will need to be set up again in the upgraded system. Setting up eBills requires secure information including account numbers. We recommend that you make a note of all your current eBills, their due dates and payment amounts to help ensure that you do not miss a payment. Once the upgraded COMMERCIAL BANK OF OZARK Online Bill Pay Manager goes live, you will have the opportunity to set up new eBills by simply clicking the “Set up: e-bill” link under any of your existing payees.
How do I make sure a payment has been made?
To view payments that have been made in the upgraded system, simply review the list of “Pending Payments” and “Last 5 Processed Payments” on the “Make Payments” page. You can click on the “View history/reports” link to view more payment history.
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