Your E-Statement will be emailed to you in a PDF format as an attachment. The initial user ID is the twelve (12) digit number emailed after your enrollment is complete. The temporary password is the last four (4) digits of your social security/tax ID number of the primary account holder. The user ID and password can be changed to meet your preference. To enroll you are to use the following website address, https://www.netteller.com/cbozark . You will be able to retrieve statements for eighteen (18) months. All accounts associated with the primary account holder will be listed. When that statement is ready you will receive an email letting you know the statement is ready. You can add up to three (3) additional email addresses if you want someone else to receive your statement.
To meet with Audit Compliance Procedures, all requests for Password reset change must be done in writing or by email. The request should include the customer’s name. Once this request has been received, an email will be sent to you to confirm the reset has been completed.
By giving consent, you agree to receive E-Statements in lieu of paper statements for all accounts enrolled now and in the future in The Commercial Bank’s E-Statement Service. If you do not consent to receiving E-Statements, you should not proceed with your enrollment for the E-Statement Service.
For multi-party accounts, consent or withdrawal of consent to receive E-Statements will be effective for all account holders.
How To Get Your E-Statements
You will be notified by e-mail that your E-Statement is available to view. It is your responsibility to review each statement provided through E-Statement Service.
If your e-mail is returned as undeliverable, an attempt will be made to contact you. If contact cannot be made, a paper statement may be sent to you through the U.S. Mail for the current and future statement cycles, and your E-Statement Service may be terminated. If you need a copy of your statement, you may choose to print it yourself or request that we mail you a copy. To request a paper copy, please contact us at 334-774-4931 (Main Office) or 334-983-3535 (Southdale).
We may charge you a service fee for the paper copy.
Your Responsibility To Notify Us Regarding Errors, Irregularities Or Unauthorized Access
You must promptly review your E-Statement and any accompanying items. Notify us immediately of any suspected error, alteration, or other irregularity with your E-Statements. Include your account and any unauthorized access. Telephoning us immediately is the best way to keep your losses down. In addition, you must also notify us in writing to preserve your rights. Notification of suspected errors, alterations, or other irregularity within your E-Statement must be given within (sixty) 60-calendar days of the E-Statement in which the suspect item appears. The period begins on the E-Statement e-mail notification date, regardless of when you access and/or review your E-Statement.
Withdrawal Of Consent
You may withdraw your consent at any time by e-mailing us at cbozark.com or in person at the Main Office or our Southdale Branch. At our option, we may treat an invalid e-mail address or the subsequent malfunction of a previously valid e-mail address as a withdrawal of your consent to receive E-Statements. If you withdraw your consent, we will begin sending you paper periodic statements. Withdrawal of your consent to receive electronic communications will be effective only after we have a reasonable period to process your withdrawal.
Information Needed To Contact You
You are responsible for notifying us of any e-mail address changes. Notification of any e-mail changes should be received ten (10) days before the end of your normal statement cycle. You can also notify us by accessing The Commercial Bank’s Webpage at www.cbozark.com and choosing “Contact Us” button and choosing firstname.lastname@example.org link, or you may contact us at 334-774-4931 (Main) or 334-983-3535 (Southdale).
Starting Up Electronic Statements Again After Your Withdrawal Of Consent
If you want to receive E-Statements again after you have withdrawn your consent for E-Statements, you must complete the consent process again and reconfirm your ability to access E-Statements.
Hardware and Software Requirements
Below are the hardware and software requirements for access to and retention of the information being provided to you electronically.
We will notify you whenever we change or revise these requirements:
A personal computer or other device capable of accessing the Internet.
An Internet web browser which is capable of Adobe Acrobat Reader® version 10.0 or higher is required to open and view your statement(s)/notice(s)*. To download the latest version of Adobe Reader®, go to http://www.adobe.com/products/acrobat/readstep.html